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Intact Insurance Projects
I started my internship at Intact Insurance back in May 2025, and I'm still there today, happily buried in research. Over this time, I've worked on a real mix of projects: some deeply quantitative (sample sizes big enough to make you sit up straight), some deeply qualitative (hours of transcripts, sticky notes, and "wait, say that again?" moments), and a whole lot in between.
These case studies are a bit different from the others, though. The work was done under real confidentiality agreements, so I'm not able to share the underlying data, findings, or client details. What I can share is the methodology I chose, the reasoning behind it, and what these projects helped me achieve, both personally and for the teams I worked with. Enjoy the read!
👤 Role
UX Researcher
🏢 Client
Intact Financial Insurance
🗓️ Timeline
May 2025 - Present
Formative Attitudinal Research | Feb – Jun 2026
1. Home insurance feature
Dovetail
Power Point
Zoom
Two rounds of moderated attitudinal research (7 participants per round) evaluating an innovative home insurance support feature from an early prototype to a high-fidelity design.
Mixed-method: descriptive statistics and qualitative analysis | Jan – May 2026
2. Call reason analysis
Microsoft Excel
Power Point
Two rounds of moderated attitudinal research (7 participants per round) evaluating an innovative home insurance support feature from an early prototype to a high-fidelity design.
Competitive Benchmarking Study | March 2026
3. Claims benchmarking
Fig Jam
Power Point
UserTesting
Two rounds of moderated attitudinal research (7 participants per round) evaluating an innovative home insurance support feature from an early prototype to a high-fidelity design.
Moderated Accessibility Research | May – Aug 2025
4. Cognitive accessibility research
Dovetail
Power Point
Zoom
Two rounds of moderated attitudinal research (7 participants per round) evaluating an innovative home insurance support feature from an early prototype to a high-fidelity design.